:We are seeking an experienced and dynamic service manager for our client in Al Ain. The ideal candidate will have a strong background in automotive repair and maintenance, excellent leadership skills, and a commitment to providing exceptional customer service. As a service manager, you will oversee the day-to-day operations of the service department, ensuring efficient workflow, high-quality repairs, and customer satisfaction.Key Responsibilities:

• Department Management:

• Oversee all operations within the service department, including staff management, scheduling, and workflow.

• Ensure the department operates efficiently, meets performance targets, and maintains high standards of service quality.

• Customer Service:

• Address customer inquiries and complaints promptly and professionally.

• Ensure a high level of customer satisfaction by maintaining strong relationships and ensuring all service work meets customer expectations.

• Staff Supervision:

• Recruit, train, and supervise service technicians and support staff.

• Conduct performance evaluations, provide feedback, and implement training programs to enhance staff skills.

• Financial Management:

• Develop and manage the service department budget, including revenue targets, expenses, and profitability.

• Monitor financial performance and implement strategies to achieve financial goals.

• Quality Control:

• Ensure all service and repair work is performed to the highest standards.

• Implement and maintain quality control procedures to minimize errors and rework.

• Inventory Management:

• Oversee parts inventory, ensuring availability of necessary parts while controlling costs.

• Manage supplier relationships and negotiate contracts as needed.

• Compliance and Safety:

• Ensure compliance with all relevant regulations, safety standards, and company policies.

• Promote a safe working environment and address any safety concerns promptly.

Qualifications:

• Proven experience as a service manager or in a similar role within the automotive industry.

• Strong technical knowledge of automotive repair and maintenance.

• Excellent leadership and team management skills.

• Outstanding customer service and communication abilities.

• Financial acumen with the ability to manage budgets and achieve financial targets.

• Familiarity with industry regulations and safety standards.

• Proficient in using service management software and other relevant tools.

• Strong problem-solving and decision-making skills.

RequirementsEducation:

• Bachelor\'s degree in automotive technology, business administration, or a related field preferred.

• Certifications or vocational training in automotive service and repair.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive benefits package, including health insurance and retirement plans.

• Opportunities for professional development and career advancement.

TREC Recruitment and HR Consultancy