Job Description

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The main scope of the Service Coordinator Analytics role is to manage the service of Xylem Analytics equipment for laboratory, process Instrumentation, Environmental (Ocean & Coastal) in North and West Africa and to coordinate the service activities with sales team especially during the execution of the projects.

Provide technical support for pre-bid and post-bid.

Tender evaluation, product selection and preparing documents for the bid submission.

Provide technical support for post-bid project execution.

Services of Analytics equipment (WTW, Aanderaa, SIA, YSI), Supervision of installation, commissioning, and maintenance.

Support new product launches & Application Support.

Provide training as needed.

Support customer trials.

Customer & Technical Service.

Warranty claims solver.

Responsibility for service topics and service development of Analytics instrumentation in the area.

Coordination of service partners in Area.

Collaboration with Sales Team in Africa.

Develop service structure in coordination with Analytics factory and Xylem Regional Integration Centers.

Drive revenue of turnover of service solutions.

Daily working with ERP/CRM Xylem systems.

60-70% travel required to fulfill service obligations.

Coordinating and collaborating in overall matrix environment within regional Xylem Group.

Qualifications:

Bachelor's degree in Engineering: Automation, or Chemistry.

Minimum 3 to 6 years' experience, 3 of which must be in service.

Experience working with a manufacture of instrumentation, liaising, and feeding back information.

Previous experience in service analytical instruments in water markets.

Knowledge of water systems.

Customer oriented.

Very good oral and written English and French language skills.

Result oriented.

Must have a valid driver's license and a reasonable driver's record.

Good communication skills and independence.

Responsibility for assigned duties.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

R38435