dnata is one of the world\'s largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.As a Service Advisor, you will have to operate the dTS Maintenance Control Centre (MCC) and Service Desk activities providing airside technical support to meet internal and external customer requirements in a professional manner. Ensures reported maintenance faults/ service requests are prioritised and addressed in a timely manner thus avoiding / minimizing aircrafts delays due to any equipment downtime.In this role, you will:

• Monitor the activities of the ramp breakdown team to ensure that the equipment and manpower is being optimally utilised and the team records details of work done, parts used, time taken and work status updates to enable accurate reporting.

• Effectively utilise available systems (VTMS, MMS, ICRS, deBI) to manage day to day operations and generate operational reports.

• Ensure that Ramp Breakdown teams are deployed to attend breakdowns reported by customers on priority basis, in an effective manner, so that response time KPI are met.

• Deploys Tyre, Recovery and Spill Team as and when required to complete the task, within the agreed KPI.

• Allocate vehicles and IT assets on a daily basis to the ramp breakdown teams and ensure the serviceability of these assets by co-ordinating with workshops and IT

• Be the first point of contact for customer calls (internal & external) reporting any maintenance faults/ service request on equipment and vehicles maintained by the technical services workshop.

• Be the point of contact, responsible for assigning task to relevant workshop groups, collect and relay required information to satisfy customer queries, thus providing excellent customer service.

• Liaise with the Ancillary Services Team regarding adhoc washing and refuelling requests from internal and external customers.

• Answer all customer calls coming into the MCC, advising and directing them accordingly.

• Collate information and produce reports as requested by SDO\'s/ dTS Management.

To be considered for the role, you must meet the below requirements:

• High School (12 years) or equivalent level of education.

• Previous experience in maintenance and repair roles in a medium size repair and maintenance organisation.

• Fluent written and spoken English is essential

• Good communication and people skills.

• Knowledge of ramp operations especially ground support equipment usage

• Knowledge of Microsoft Office packages

• Experience in work-order management using a maintenance management system

• Experience in a customer facing role would be an advantage

dnata