Job Description

Company Overview: Smart Service Station is a reputable car service station in the UAE, committed to providing exceptional automotive care and customer service. Our team values professionalism, expertise, and a dedication to delivering high-quality services to our valued clients.

Position Overview: As a Service Advisor, you will be the primary point of contact for customers visiting our service station. You will play a crucial role in ensuring customer satisfaction by providing expert guidance and advice on vehicle maintenance and repair services. This position requires a blend of technical knowledge, customer service skills, and the ability to manage service schedules efficiently.

Key Responsibilities:

• Greet customers and conduct initial consultations to understand their vehicle maintenance or repair requirements.
• Clearly explain service options, costs, and timelines to customers, ensuring transparency and clarity throughout the service process.
• Provide accurate estimates for labor and parts, and obtain customer approval for service recommendations.
• Schedule service appointments and manage the workflow to ensure timely completion of repairs and maintenance.
• Liaise with the workshop team to prioritize work orders and communicate any changes or updates to customers promptly.
• Keep customers informed about the status of their vehicles and address any concerns or questions they may have.
• Upsell additional services or maintenance packages based on customer needs and vehicle manufacturer recommendations.
• Maintain accurate records of customer interactions, service orders, and vehicle history.
• Ensure the service station's facilities are clean, organized, and conducive to providing a professional service environment.

Requirements:

• Proven experience as a Service Advisor or similar role in an automotive service environment.
• Strong technical knowledge of vehicle maintenance and repair procedures.
• Excellent communication and interpersonal skills.
• Customer-focused with a strong commitment to delivering exceptional service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using automotive service software and systems.
• Knowledge of vehicle warranties and service contracts is an advantage.
• UAE driving license is preferred not compulsion.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other benefits as per company policy.
• Opportunities for training and career development.
• Friendly and supportive work environment with a focus on teamwork and collaboration.

Job Type: Full-time

Pay: AED4,500.00 - AED5,500.00 per month

Application Question(s):

• When can you join ?
• How many years of experience you have working in a car service station?