Greet and develop an ongoing relationship with customers
Answer service/repair calls and understand the problem, scheduling appointments, estimating costs (after discussion with technician and GM), assign technician, communicate timelines and follow through
Document all call records and maintain daily jobs tracking, vehicle details, services offered, price etc
Set up service appointments that align with the customer and technicians' schedules
Serve as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration
Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs
Provide customers with information on part warranties and potential savings
Maintaining up-to-date knowledge about their employer's range of services and contacting customers to update them about offers and promotions
Identify repeat repairs in customer's best interest
Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer
Write and verify accurate repair orders and include supporting documentation
Supervise cleaning and preparation of new and used vehicles, test drive vehicles
Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup; Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Help customers care for and maintain their vehicles; Maintaining positive customer relationships to ensure repeat business.
Generate monthly reports on business performance and present to the CEO and GM
Provide new ideas to promote the business and assist in sales and marketing as and when required
Skills Needed
Automotive Knowledge and experience in UAE
Strong communication skills - verbally and through writing. Being able to communicate effectively and in a professional manner is essential to getting the job done right and on time.
Must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
Good listening skills
Time management - Between setting up service appointments, meeting with customers, writing repair orders and working with technicians, among other responsibilities, the schedule of a service advisor fills up quickly
Team work
Handle customer complaints in a calm and patient manner
Job Type: Full-time
Pay: AED4,000.00 - AED6,000.00 per month
Experience:
automotive service insdurty: 5 years (Required)
automotive advisor: 3 years (Required)
License/Certification: