• Follow the NSSW standards in all customer touch points
• Responsible to attend high profile & major fleet customers.
• Promptness in receiving/greeting customers, understand their needs
• Proper inventory of customers vehicle and record customers requirements.
• Updating customer data base
• Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customers approval.
• To arrange test drive as required jointly with customer
• Ensure legible and clear job advice and create job card
• Follow-up the job progress
• Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
• Brief the customer on warranty coverage/Service contract coverage
• Promoting Service Contracts/other service products (upselling)
• Ensure job cards are closed on time
• Ensure car is cleaned and ready for delivery as per the promised date and set time.
• Notify customer in in advance in case of delay
• Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
• Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
• Develop and maintain long term relationship to enhance customer retention
• Handle customer complaints on priority and bring it to the notice of the superiors.
• Attend customer queries promptly
• Ensure the pending job cards to be closed within the time limit

• Degree/3 year Diploma in Automobile/Mechanical Engineering
• Customer handling & negotiation skills.
• 3 years practical experience with Dealers in similar positions.

AW Rostamani Group