Job Description

Role Overview:

We are actively seeking a competent and performance-driven Service Advisor to join our team. As the first point of contact for customers in the workshop, Service Advisors play a pivotal role in shaping the image of the Service Department, portraying a sense of trust and confidence.

Responsibilities:

? Promptly ask questions and record customer requests.

? Gather accurate details of complaints from customers for swift resolutions in the workshop.

? Demonstrate empathy and seek clarification on customer requests.

? Assess workshop capacity and commit to delivery times.

? Verify invoice accuracy and alignment with the performed work.

? Notify customers upon completion of work and agree on pickup times.

? Provide clear explanations of the completed job and invoice details, guiding customers to the cashier.

? Promote value-added services to enhance customer experience.

? Resolve customer concerns promptly, ensuring satisfaction.

Required Skills for Success:

? A minimum of 3 to 5 years of experience as a Service Advisor in an automotive dealership.

? Possess technical knowledge to provide up-to-date technical information in response to customer inquiries.

? Demonstrated commitment to excellent customer service, with a willingness to go the extra mile.

? Strong communication skills in English, and proficiency in Arabic is an added advantage.

About the Team:

This role reports directly to the Reception Manager and involves working in a dynamic workshop environment. Daily interactions with Workshop Supervisors, Controllers, Foremen, and Technicians are integral to the role.

Qualifications:

? Diploma or Degree from a Technical school, Certificate, or Diploma in Automobile/Mechanical Engineering.

? Minimum of 3 to 5 years of experience in the automotive industry or a similar role.

? Broad-based knowledge to serve as a reliable consultant is essential for success in this role.

? UAE Driving License.

Job Type: Full-time