Job Description

1. Customer Interaction: Engage with customers, answer inquiries, and provide information about services offered.

2. Appointment Scheduling: Manage appointment bookings for vehicle maintenance and repairs.

3. Service Recommendations: Advise customers on recommended services based on vehicle condition, manufacturer guidelines, and customer preferences.

4. Pricing and Quoting: Provide accurate pricing estimates for services and repairs, including labor and parts costs.

5. Maintenance Guidance: Assist customers in understanding and adhering to recommended maintenance schedules for their vehicles.

6. Additional Service Suggestions: Recommend additional services or products that may benefit the customer's vehicle based on its condition and usage.

7. Coordination with Technicians: Communicate customer requests and vehicle issues effectively to the service technicians to ensure proper attention and resolution.

8. Paperwork Management: Handle administrative tasks such as service orders, invoices, and warranty documentation accurately and efficiently.

9. Customer Satisfaction: Ensure that customers are satisfied with the service received and address any concerns or complaints promptly and professionally.

10. Continuous Improvement: Stay updated on automotive technology, service procedures, and customer service techniques to provide the highest level of service and support.

11. ? Excellent knowledge about PPF, Wrapping, Tinting, Ceramic Coating and Polishing

Job Types: Full-time, Permanent

Experience:

• Car Care Service: 2 years (Required)

Language:

• English (Required)