Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:
The primary focus of this role is to receive customers and ensure the creation of job cards based on the process, follow up the jobs in the workshop and take approvals for additional repairs, and finally deliver the vehicle to the customer.What you will do:
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop
- Clarify customer requests and inquiries
- Ensure adequate number of Repair Order as per the business flow
- Ensure proper explanation of the content of work in detail
- Check workshop situation and promise delivery time
- Ensure providing proper cost estimate and delivery time to customer
- Check and ensure accordance of invoice and work performed
- Inform customer after work completion and agree pick up time
- Ensure clear explanation of the job done and invoice and guide to the cashier
- Deliver the vehicle in person to the customer
- Ensure achievement of given revenue targets
- Promotion of value added services
- Resolve Customer Complaints and ensure customer has positive ownership experience
- Follow up payments of credit customers and ensure collection within stipulated time
- Regularly monitor orders raised and ensure timely billing
- Conduct post service follow up to ensure customer satisfactionREQUIREMENTSRequired skills to be successful:
- Excellent communication skills
- Computer literacy and MS Office
- Ability to work under pressure
- Interpersonal skillsAbout the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Aftersales Manager.What equips you for the role:
- Minimum of 3 years\' experience as a Service Advisor with an authorized automotive dealer
- Diploma in Automobile/ Mechanical Engineering
- Excellent oral and written EnglishAbout Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.ABOUT THE COMPANYEstablished in the 1930\'s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940\'s and 50\'s saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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