Job Description

Dubai, UAE Full time HYBRID Job description
Who we are:

Bayzat, renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, is revolutionizing HR, Payroll, and comprehensive Insurance solutions, making a world-class employee experience accessible to every company. As a rapidly growing startup in the MENA region, Bayzat stands out with over 300 team members from 35+ nationalities. Celebrated by Forbes as a promising UAE-based startup, we are supported by major VCs like Mubadala and Point72 Ventures, marking us as one of the region's best-funded HRTech scale-ups.

At our core, we are a principle-driven, merit-based company, where culture is paramount. Joining Bayzat means immersing yourself in an environment of high achievers, dedicated to solving complex challenges and relentlessly pursuing success. This atmosphere encourages you to be your best, continuously learn, and draw inspiration from talented peers.

Our journey to success and future growth is anchored in attracting top talent and nurturing a culture that celebrates authenticity and unpretentiousness. Being part of Bayzat offers the chance to engage with an innovative product, enhance your skills, and contribute to our ongoing success story.

Some high-impact responsibilities you will be entrusted with:
• Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
• Communicate effectively with clients based on their preferred style, through careful listening, questioning, and critical thinking
• Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
• Consistently support Strategic Account Managers in account retention/renewal cycle
• Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
• Conduct Bayzat platform and employee benefits training and drive utilization
• Organize and coordinate wellness events for clients

What you will need to have:
• 2+ years' experience in a client-servicing or account management role (medical insurance experience is mandatory)
• Strong organization skills and detail - oriented
• Time Management and prioritization are key to the role
• Excellent verbal and written communication
• Excellent problem-solving skills and proactive approach
• Ability to build strong relationships with internal and external stakeholders (mid-level executives)
• Should be empathetic and able to adapt to high-stress/pressure environment

What's in it for you? Perks!

Bayzat is committed to creating an inclusive and collaborative working environment where everyone's background and ideas count. Our culture encourages members to be the best versions of themselves while taking advantage of our perks:
• Growth : Fast-track growth opportunities for high-achieving members, with no rules around where, when, how, or how often.
• Flexibility : Work your way with remote, hybrid setups.
• Well-being : Open Leave Policy--empowering you to balance life, recharge, and thrive!
• Inclusiveness : From bi-weekly company-wide town halls/all-hands meetings to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you'll be joining a truly inclusive and engaging workplace.
• Shared Ownership : We make them shareholders! We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every round!
• Kick-ass offices : We have offices in UAE, Turkey, Saudi, Jordan and India. One of our two Dubai-based offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.