Senior VoIP EngineerDepartment: InfrastructureEmployment Type: Full TimeLocation: RemoteReporting To: Denis OgarkovDescriptionTabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 5,000,000 active users choose Tabby to stay in control of their spending and make the most out of their money.Over 30,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale\'s, use Tabby\'s technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores.Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors, including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others.We are seeking an experienced and highly skilled Senior VoIP Engineer. In this pivotal role, you will spearhead the design, deployment, and maintenance of high-load telephony systems across our multinational operations. Your expertise will ensure seamless communication solutions that drive our mission of delivering innovative financial services.Key ResponsibilitiesDesign and Implementation:

• Lead the architecture and deployment of high-load VoIP telephony systems from the ground up on various platforms.
• Manage telephony solutions within VDI environments, preferably using Citrix technologies.
• Ensure optimal performance of networks and VoIP protocols.
• Integrate telephony systems with existing infrastructure, including Google Workspace and Active Directory.

Project Leadership:

• Act as the owner of large-scale telephony implementation or migration projects.
• Lead and mentor a team of engineers, providing guidance and support throughout project lifecycles.
• Develop hiring strategies and evaluate candidates based on key technical and soft skills.

Regulatory Compliance:

• Stay updated on TRA (Telecommunications Regulatory Authority) requirements in the MENA region, particularly in Egypt, UAE, KSA, Kuwait, and Qatar.
• Manage international call routing and ensure compliance with regional regulatory requirements.

Vendor Management:

• Collaborate with vendors and partners to negotiate contracts and service agreements.
• Evaluate vendor solutions, including platforms like Genesys and Ziwo.

Skills, Knowledge & ExpertiseExperience:

• Minimum of 5 years of experience in VoIP engineering within multinational companies.
• Proven experience with telephony in VDI environments; Citrix experience is highly preferred.
• Demonstrated success in building high-load telephony systems from scratch.
• Hands-on experience with Genesys platforms; any Genesys certification is required.

Technical Skills:

• Deep knowledge of networks and VoIP protocols.
• Familiarity with cloud platforms such as Azure, Google Cloud, or AWS is a plus.
• Knowledge of Google Workspace and Active Directory is advantageous.
• Experience with Ziwo is a plus.

Regulatory Knowledge:

• In-depth understanding of TRA requirements in the MENA region.
• Experience managing international calls and associated regulatory considerations.

Leadership Abilities:

• Proven track record of leading teams and managing large projects.
• Ability to hire, evaluate, and develop team members effectively.

Communication Skills:

• Proficient in English, both written and spoken.
• Strong interpersonal skills with experience working closely with vendors and cross-functional teams.

Job BenefitsRelocationWe offer remote work from anywhere in the world and are happy to work out an individual relocation plan for you.Our employees have the opportunity to choose a country for registration: at the moment those are Armenia/Georgia/Serbia/Portugal/Spain.We will help you open a legal entity and a bank account. In Armenia and Georgia the taxes are compensated by Tabby. In other countries we provide partial compensation of taxes.We employ according to B2B contracts (service agreements).For our employees we cover the following:

• Flight to one of the mentioned countries.
• Accommodation during the paperwork completion period.
• Opening a bank account and getting a residence permit in one of the mentioned countries.
• Family relocation (dependants).

New employees can also choose an alternative method of relocation to another country of their choice. In this case, Tabby will reimburse up to $5,000 of verified costs upon opening a legal entity and a bank account.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company\'s employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).If this sounds exciting to you, we\'d love to hear from you!

Tabby