Job Description

Job Requisition ID: 165855


Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.




We are currently seeking an experienced professional to join our Group Technology & Digital Platforms Team in the capacity of Senior UX Designer.




Overview of the role

The Lead UX Designer is responsible for crafting a seamless and engaging user experience for our B2C mobile app, putting the user at the center of every design decision. This role is key to translating user needs and business goals into intuitive, impactful, and visually compelling interfaces. With the autonomy to make critical design decisions, the Lead UX Designer will work closely with cross-functional teams to ensure our mobile app provides an exceptional, user-friendly experience that drives customer satisfaction and brand loyalty.




What you will do


Key Accountabilities


• Lead UX Design Strategy: Define and implement UX design strategies that align with product goals, ensuring a cohesive user experience throughout the app.
• Conduct User Research: Plan and execute user research activities, including user interviews, surveys, and usability testing, to gather insights and validate design concepts.
• Translate Insights into Design: Use research insights to inform wireframes, user flows, and prototypes that prioritize a seamless, engaging, and accessible user experience.
• Create High-Fidelity Prototypes: Develop and refine interactive prototypes to communicate design ideas to stakeholders and test with users.
• Collaborate Cross-Functionally: Work closely with product managers, engineers, and other designers to ensure UX alignment with product objectives, technical feasibility, and business requirements.
• Mentor Junior Designers: Provide guidance, feedback, and support to junior UX designers, fostering a collaborative and high-performing design team.
• Establish UX Standards: Create and maintain UX/UI guidelines and standards to ensure a consistent and coherent user experience across all features.
• Optimize for Usability: Continuously analyze user feedback and behavioral data to identify pain points and make iterative improvements to the app's usability and user experience.
• Autonomous Decision-Making: Make critical design decisions independently, using user insights and design best practices to drive impactful solutions.
• Stay Updated with UX Trends: Keep abreast of the latest trends and best practices in UX design, applying relevant insights to maintain a competitive, user-focused app experience.


Problem Solving


• Balancing User Needs with Business Goals: Requires strategic judgement to prioritize features and design elements that provide user value while supporting business objectives.
• Resolving Usability Challenges: Frequently identifies and resolves complex usability issues, especially around navigation and user flows, requiring a high level of creative problem-solving and an understanding of user behavior.
• Cross-Functional Coordination: Mediates between conflicting requirements from product, engineering, and design to ensure alignment on feasible, user-centered solutions.


Person Specification


• User-Centric Mindset: Strong empathy for users, with the ability to translate their needs into effective design solutions.
• Strategic Vision: Capable of setting a clear vision for the user experience and leading design projects with a holistic approach.
• Effective Communication: Excellent communication skills to present ideas and collaborate with cross-functional stakeholders.
• Analytical Approach: Data-driven mindset with the ability to gather, interpret, and act on user research and analytics.
• Mentorship: Proven experience mentoring and developing junior designers, building a collaborative and growth-oriented team environment.
• Adaptability: Able to thrive in a fast-paced, agile environment with changing priorities.
• (Preferred): Experience with designing for global, multi-language user bases.
• (Preferred): Familiarity with inclusive and accessible design practices.






Required skills to be successful


• User Research and Testing: Skilled in conducting qualitative and quantitative user research to inform design.
• Wireframing and Prototyping: Proficiency in tools like Figma, Sketch, or Adobe XD for creating wireframes and high-fidelity prototypes.
• Interaction Design: Knowledge of interaction design principles, ensuring intuitive, smooth user experiences.
• Data Analysis: Ability to interpret user analytics and research data to drive design improvements.
• Collaboration: Strong interpersonal skills for working effectively with product, engineering, and marketing teams.
• Attention to Detail: High level of attention to detail to ensure accuracy and consistency in design.
• Agile Workflow: Experience working within an agile development environment.
• Communication: Skilled at presenting design concepts and solutions clearly and effectively to stakeholders.
• Problem-Solving Mindset: Innovative and resourceful in overcoming design challenges.
• Adaptability and Resilience: Flexibility to adjust to changing requirements and feedback, with a resilient approach to design iteration.






What equips you for the role


• Minimum of 5-8 years of experience in UX design, specifically for mobile applications, with at least 2 years in a lead or senior role.
• Bachelor's degree in UX/UI Design, Human-Computer Interaction (HCI), Graphic Design, Psychology, or a related field




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Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.




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