Job Description

TitleSenior UKG Pro WFM Consultant

Key Responsibilities

Pre-Sales Consulting Collaborate with sales teams to engage with potential clients, understand their needs, and present tailored UKG Pro WFM solutions. Prepare and deliver high-quality demonstrations, presentations, and proposals that highlight the value of UKG solutions. Assist in estimating project scopes, timelines, and costs during the sales process.

Implementation Lead or support end-to-end implementation of UKG Pro WFM solutions, ensuring projects are delivered on time and meet client expectations. Conduct discovery sessions to gather and document customer requirements, workflows, and objectives. Configure UKG solutions to align with customer needs, including time and attendance, scheduling, and labor management. Provide training to customers, ensuring smooth adoption and usage of the implemented system.

Support and Optimization Provide ongoing support to clients post-implementation, addressing issues and optimizing system performance. Act as a subject matter expert to troubleshoot and resolve client concerns effectively. Continuously monitor client systems and recommend enhancements to maximize ROI.

Documentation and Business Analysis Document detailed business requirements, functional specifications, and workflows for customers. Collaborate with cross-functional teams, including functional and technical teams to ensure requirements are translated into effective solutions. Collaborate with UKG to find optimal solutions for customers. Maintain thorough records of project deliverables, configurations, and client communications.

Required Skills and Qualifications Experience: Minimum 8 years of hands-on experience with UKG Pro Workforce Management solutions in consulting, pre-sales, or implementation roles. Technical Expertise: Strong knowledge of UKG Pro modules, including timekeeping, scheduling, attendance, analytics, forecasting etc. and compliance features. Analytical Skills: Proven ability to analyze customer requirements and translate them into actionable solutions. Communication: Excellent verbal and written communication skills, with the ability to effectively engage technical and non-technical stakeholders. Project Management: Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. Support Experience: Expertise in troubleshooting, diagnosing, and resolving customer issues. Documentation: Proficiency in creating detailed business requirements, process documentation, and system configurations. Education: Bachelor's degree in business in IT/Business Analysis with certification in UKG Pro Workforce Management modules.

Preferred Qualifications Familiarity with HCM or payroll systems integration. Demonstrated success in customer relationship management.

EducationBachelor's Degree: Information Technology (Required)

LanguagesArabic, English

R-9475