Looking for an enthusiastic, both customer-oriented and tech-savvy individual, who will assist the team in achieving its goal of delivering a superior customer experience.Oracle Primavera is a leading Project Portfolio Management(PPM) solution for project-intensive industries. It offers best-in-class capabilities focused on mission critical PPM requirements of industries such as engineering & construction, public sector, aerospace & defense, utilities, oil & gas, manufacturing / high tech, and IT / professional services. Oracle Primavera enables enterprise agility, team productivity, portfolio predictability and overall project management and delivery efficiency.The Primavera Global Support Organization is a team of highly motivated professional and technical people who are committed to supporting the Global Customer Support mission of enabling a Superior Ownership Experience for our customers by providing world class, industry leading support services. We are a collaborative, proactive team that takes great pleasure in working together to achieve our goals and supporting our customers and their projects.Knowledge and Skills:- Excellent analytical, troubleshooting and problem solving skills, strong technical aptitude;
- Detail oriented;
- Comfortable, and successful, in multi-tasking;
- Excellent track record in providing outstanding customer service;
- Ability to work independently and within a global team;
- Strong written and verbal communication skills - fluent in English;
- 5+ Years in a customer facing role.
- Fluent in ArabicRequirements: Knowledge of the following is a plus:- Knowledge of Cloud architecture
- Understanding of the Microsoft Windows environment
- Experience with remote Linux administration or scripting
- Experience with Web Application Servers
- Basic knowledge of SQL and Oracle Databases
- Knowledge/Experience in Project, Program or Portfolio management
- Knowledge of current IT concepts, issues, practices, methodologies and trends
- Knowledge of networking conceptsABOUT THE COMPANYOracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

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