Job Description

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Job CategoryCustomer Success

Job Details

About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too -- driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology -- and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

The Senior Technical Architect is responsible for successfully designing and managing the successful delivery of sophisticated Salesforce solutions for our customers. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, Integration Procedures, Apex/Visualforce, Lightning Components, mobile development technologies and integration/ETL technologies.

You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have confirmed experience integrating systems via API's as well as a strong development background.

Responsibilities:

Collaborate with customers to define requirements, work you're doing, and set/lead expectations

Translate business requirements into well-architected solutions that best leverage the Salesforce platform

Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states

Provide oversight and governance of Salesforce projects

Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

Maintain a target billable utilization aligned to the role

Ability to understand a project and deep dive to debug issues

Liaise with Salesforce product teams to support client implementations

Travels to client sites for projects, estimated 10-20%.

Requirements:

Engineering Degree or equivalent. Proven experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)

9-13 years CRM experience with a minimum of 5 years on the Salesforce platform.

Expert level understanding and experience in designing Salesforce Implementations end-to-end.

Must have strong hands-on expertise on Apex and LWC.

Expert level understanding of the Salesforce product suite, including Sales, Service, Experience Clouds.

Understanding of systems architecture and ability to craft scalable performance-driven solutions

Understanding of key design patterns and large data volume limitations and standard methodologies

Understanding of data sharing and visibility considerations and how these play into platform architecture

Familiarity with platform authentication patterns (SAML, SSO, OAuth)

Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)

Strong understanding of environment management, release management, code versioning standard processes, and deployment methodologies

Experience with platform security capabilities (TLS, SSL)

Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes

Strong background in the design/development of large web-based systems, or complete software product lifecycle exposure.

Active Salesforce certifications or ability to achieve relevant certifications upon hire.

Proficient in both French and English.

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Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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