Senior Support Engineer
United Arab Emirates, United Arab Emirates
Job Description
:
- Provide direct IT support to the users to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
- Performing onsite and remote troubleshooting through diagnostic techniques (log analysis) and pertinent questions
- Determining the best resolution / fix of the incidents and problems based on the issue and details provided by customers / users.
- Ensure conformance to relevant Service Level Agreements
- Lead and coordinate with the users / internal stakeholders / vendors through the problem-solving process
- Direct unresolved issues to the problem management process and ensure tracking until closure.
- Provide accurate information on GT and GDF products and service catalogs
- Record events and problems and their resolution in logs
- Follow-up and update incident, problems status and information
- Pass on any feedback or suggestions by all stakeholders to the appropriate internal GT and GDF teams
- Identify and suggest possible improvements on incident and problem management processes.
- Assist in generating periodic reports on Incidents and Problems.
Bayt
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Job Detail
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Job IdJD1675141
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned