Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world.The position is based in Dubai, UAE and will report directly to the Head of Supply Chain, GCC. The role will be responsible for owning customer order book, executing updated distributors contracts and agreements, managing 3PL activities and reporting, in addition to managing logistics activities for the cluster.Your Responsibilities will be:

• Execute all activities related to customer order receipts, orders entry into the system, orders processing and allocation, products availability reviews, pick-pack instructions, shipments, import/export, documentation, final customer delivery and invoicing
• Execute the To Market Sales planning, phasing and reporting
• Responsible for debit/credit note reconciliation with the Finance and Commercial departments
• Create and maintain master data in the system as required including the Track and Trace system reporting
• Prepare, report, and communicate Customer Service/Supply Chain Key Performance Indicators (KPI) to all assigned stakeholders, and provide the needed support for KPIs fulfilment.
• Manage document control including change orders, billings, purchasing documentation, and contract administration
• Ensure business processes are set-up and executed as per distributors contracts and agreements
• Monitor distribution performance as per the KPIs of the distributor agreement
• Build and maintain strong relationships with clients by addressing, inquiries, resolving issues, and ensuring customer satisfaction
• Monitor and manage inventory ensuring ideal stock levels for all markets
• Execute stock replenishment planning for our Distribution Center sales to ensure that the company maintains sufficient stock at branches to meet customer demand while minimizing excess or obsolete inventory
• Manage custom clearance along with required documentation and all government related requirements/systems
• Plan and communicate Distributers warehouse transfers and ensure proper execution
• Monitor and control full inventories to ensure availability as per requirements and minimize business risks
• Prepare the needed Supply Chain, Logistics and Inventory reports and analysis for process enhancement and continuous Improvement
• Execute the 3 PL activities including aggregation, serialization & other added value services
• Support the S&OP Cycle by providing the relevant Customer Service & Logistics information

Your Profile:

• Bachelor's degree preferably in Business Administration, Operations Management, Supply Chain or Logistics Management
• 3+ years of experience in Customer Service/Supply Chain in the pharmaceutical industry is preferable
• Excellent communication skills and influencing ability

• SAP knowledge and experience is a plus
• Excellent analytical capabilities
• Strong Microsoft Office skills, particularly Excel and PowerPoint
• Excellent command of English (spoken and written)

• High degree of customer focus

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Acino