Job Description

Nair Systems is currently looking Senior Specialist - Enterprise business applications (CRM) for our Qatar operations with the following terms & conditions. Qualifications Education: . Bachelor's degree in computer science, Information Technology, or a related field. Master's degree or certifications (e.g., Salesforce Administrator, Microsoft Dynamics 365) are a plus. Experience: . 5-7 years in application support, with 3+ years focused on CRM systems in banking, fintech, or financial services. . Expertise in CRM platforms (e.g., Salesforce, Microsoft Dynamics, SAP CRM) and integration with banking ecosystems (core banking, loan origination). . Proficiency in SQL, data migration tools (e.g., Informatica), and scripting (Python, PowerShell) for automation. Technical Skills: . Advanced troubleshooting in CRM environments, including workflow automation, Apex/SOQL (Salesforce), or Dynamics 365 customization. . Knowledge of APIs, ETL processes, and cloud platforms (AWS, Azure). . Familiarity with DevOps practices and CI/CD pipelines for CRM deployments. Soft Skills: . Strong leadership, problem-solving, and decision-making abilities. . Excellent communication skills to engage technical teams, executives, and business stakeholders. . Ability to manage competing priorities in a fast-paced, regulated environment. Key Competencies . CRM Platform Mastery (Salesforce, Dynamics, etc.) . Incident Management & Technical Leadership . Regulatory Compliance & Data Security . Process Automation & Innovation . Stakeholder Collaboration & Mentorship Responsibilities CRM System Leadership & Support: . Provide Level 3 support for critical incidents in CRM systems, including data integration errors, workflow failures, and performance bottlenecks. . Lead root cause analysis (RCA) and implement long-term solutions to minimize downtime and enhance system reliability. . Mentor junior support staff and oversee incident resolution to meet SLAs and business expectations. System Optimization & Integration: . Design and optimize CRM workflows, customer segmentation rules, and omnichannel engagement strategies (e.g., email, mobile, chat). . Integrate CRM platforms with core banking systems, marketing automation tools, and third-party applications via APIs (REST/SOAP) and middleware. . Monitor system performance using tools like Splunk, Salesforce Health Cloud, or Dynatrace, and implement proactive improvements. Compliance & Data Governance: . Ensure CRM systems comply with GDPR, CCPA, PCI-DSS, and other regulatory standards for customer data privacy and security. . Implement role-based access controls, encryption, and audit trails to protect sensitive customer information. . Lead CRM-related audits, vulnerability assessments, and remediation activities. Strategic Collaboration & Innovation: . Partner with business units (e.g., Marketing, Sales, Customer Service) to translate requirements into CRM solutions, such as AI-driven customer insights or automated campaign management. . Document system architectures, disaster recovery plans, and governance frameworks for cross-departmental alignment. . Drive adoption of advanced CRM features (e.g., predictive analytics, chatbots) and cloud migration strategies (e.g., Salesforce SaaS). Continuous Improvement & Training: . Identify automation opportunities (e.g., RPA for data entry, AI-powered lead scoring) to streamline operations. . Train business users and support teams on CRM functionalities, best practices, and new feature rollouts. Joining time frame: 2 weeks (maximum 1 month) Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at