Senior Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differencesYou will be working as Senior Service Engineer, will be part of Process Automation Business Area for Energy Industries division based in Abu Dhabi, UAE. In this role you will be responsible to execute medium to high complex service work and projects according to work instructions and contract specifications and in accordance with ABB standard processes, quality standards and safety guidelines for Distributed Control Systems with expertise in ABB Infi90/S+, 800xA for Symphony Plus and/or other ABB Control Systems. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.Your responsibilities

• Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site, interacting with customers, contractors, suppliers, actively participating project meetings and resolving any outstanding technical issues to meet contractual obligations
• Contributing to customer satisfaction by planning and executing service work and projects according to customer order and expectation, clear understanding of sense of urgency and care in the direct area of responsibility
• Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations, coordinating and resolving high level technical issues/questions and providing advice and recommendations both internally and to customers within own area of expertise
• Working with customer identifying opportunities in the installed base improving system performance and operational performance improvements, working with the customer to identify opportunities for improving the customers operations and eliminating pain points, utilizing the local practices for notifying the account team of opportunities
• Planning and preparing site work for larger project team and managing related subcontractors at site, performing complex field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Providing and creating a team approach to service related activities and offering customers a complete lifecycle approach to product implementation, supporting and ultimate system upgrades and/or evolution, coaching technicians and engineers and supervising complex site activities
• Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities, reviewing all project documents for conformity, safety and quality assurance, supporting project Manager in issuing claims (new scope of work, cost impact, time impact, risk quantifications, etc.)
• Proactively planning and executing work on a first-time right approach with customers and ensuring the job is done on time and on quality, preparing all documents and customer reports to be signed by the customer representative, utilizing all relevant tools, reporting work done in a timely manner and follows up when needed
• Identifying improvement needs and potential solutions for them in the way of working and the products in question and driving improvement actions in own area of responsibility, developing, coaching and providing technical guidance to colleagues, acting as trainer when needed, for team members and customers

Your background

• Bachelors degree in Engineering
• Overall automation systems understanding, combined with process knowledge in Oil & Gas
• Minimum 10 years experience in a similar role and experience in the automation area
• Knowledge of ABB systems eg: Infi90, 800xA, Symphony Plus (S+), knowledge of industrial cyber security and networking solutions for ABB systems
• Experience with Onshore and Offshore Oil and Gas customer especially ADNOC and GCC customers
• Customer interpersonal skills, communication skills and problem solving
• Fluency in English language is mandatory

Benefits

• Retirement plan

More about usABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. Work model: on site #LI-onsite

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