Job Description

Position Overview

We are seeking a dynamic and customer-focused

Service Advisor

to join our team at a luxury car care centre. This pivotal role bridges the gap between our valued clients and our skilled service team, ensuring every customer experiences unparalleled service and care for their high-end vehicles.

As a Service Advisor, you will be the face of our business, responsible for providing expert advice, coordinating service appointments, and delivering a seamless customer experience that reflects the premium nature of our brand.

Key Responsibilities

Customer Engagement

Greet clients warmly and professionally, creating a welcoming environment. Understand and address clients' specific needs, preferences, and concerns regarding their vehicles. Build and maintain long-term relationships with clients to foster loyalty and trust.

Service Coordination

Schedule and manage service appointments to ensure optimal workflow and client convenience. Communicate with technicians to relay customer concerns, accurately documenting vehicle issues. Prepare detailed service estimates, including costs, timelines, and recommended solutions.

Upselling and Product Knowledge

Educate clients on additional services, luxury accessories, and maintenance packages to enhance vehicle performance and aesthetics. Stay up-to-date on the latest products, services, and technologies related to luxury vehicles.

Quality Assurance and Follow-Up

Inspect completed work with the service team to ensure it meets the centre's quality standards. Update clients on the status of their vehicles, addressing any questions or concerns promptly. Conduct follow-up communications post-service to ensure client satisfaction.

Administrative Duties

Maintain accurate records of all service transactions and customer interactions. Process payments, warranties, and insurance claims efficiently. Adhere to company policies, procedures, and brand standards.

Qualifications and Skills

Proven experience as a Service Advisor or in a customer-facing role within the automotive or luxury industry. Strong knowledge of automotive services, preferably with experience in luxury or high-performance vehicles. Exceptional interpersonal and communication skills, both verbal and written. Ability to multitask, prioritize, and work in a fast-paced environment. Proficiency in using service management software and CRM tools. High attention to detail and a commitment to excellence. Knowledgeable about luxury vehicles

What We Offer

Competitive salary with performance-based incentives. Comprehensive training and development programs. A supportive, high-energy work environment. Opportunities for career advancement in the luxury automotive sector.
Job Type: Full-time

Application Deadline: 28/02/2025