Senior Sales Operations Agent
Dubai, United Arab Emirates
Job Description
b'
About the Role:
An exciting opportunity to join the Qatar Airways Outstation team in Dubai, United Arab Emirates. In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support. Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.
In this role you are also accountable for:
- Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QRs global sales/sales operations principles.
- Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.
- Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by reporting Line Manager.
- Be the primary person in following up with customers and trade partners on enquiries, requests.
- Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
- Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.
- Support Travel Agencies with reservations related activities.
- Produce reports for relevant markets and share monthly performance reports.
Be part of an extraordinary story. Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before. Together, everything is possible.
Qualifications
As an ideal candidate you should be having:
- You should have at least a Bachelors Degree or Equivalent with Minimum 1 year of job-related experience.
It is essential to have below skills as well:
- Fluent in English, secondary language desirable.
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
- Excellent relationship building and communication skills.
- Problem-solving skills, efficiency-oriented mindset.
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before. So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1671620
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned