About the CompanyADNOC Distribution is on a journey to change the retail landscape, delivering tangible actions to facilitate progress in providing sustainable mobility solutions for our customers. We are taking bold and transformative steps to grow our domestic and international footprint for our customers. We are customer-centric, offering digitally enabled journeys and providing innovative products and services to drive accelerated and sustainable development for the future of mobility. ADNOC Distribution markets, sells, and distributes transportation fuel to both retail and commercial customers. We also run non-fuel services at our service stations.About the JobDirect and supervise all Specialty Products sales operations, including participating in setting sales strategy, business development and conducting market analysis to ensure provision of efficient and effective sales service, and that sales and profit targets are met whilst maintaining outstanding customer relationship through effective communication and collaboration to boost sales and promote ADNOC Distribution.Key AccountabilitiesParticipate in the conceptualising and formulation of an effective sales strategy and realistic objectives through analysing insights and market forecasts and submit to the VP/ Department Manager for discussion and directions.Plan, and coordinate methods of gaining market insights and data from various sources, ensuring that enough information is obtained from the limited sources available.Conduct feasibility studies carried to analyse the market for new products, using information received from the agents. Section heads about current and future customer requirements.Conduct market screening and share market intelligence with management to review and revise the sales strategies to optimize sales opportunities.Carry out the promotion of the companys Specialty Products throughout the assigned target markets in order to increase sales wherever possible, using the sales strategy and by analysing information such as past and current trends.Reach out and advice corporate customers to maintain personal contact with all major customers in order to provide the very best service and to deal with any problems promptly.Visit customers periodically in order to meet with them and to discuss the Companys products and ways that their requirements can be met to maintain a solid relationship with key customers & master projects.Meet with agents and distributors periodically in order to discuss customer feedback about the products used, and to resolve any related issues they may have aiming to nurture a good relationship with agents and distributors in order to gauge the performance of the Company and products.Ensure timely collection of outstanding debts, in line with the plan to assure achievement of optimum revenues.Review reports on customers payment performances and staff collection performances, received from Finance, and initiates action where appropriate to ensure that all debts are resolved as quickly as possible, and takes any action necessary to minimise the amounts outstanding.Carry out the opening of credit accounts for new customers following a thorough investigation into their credit worthiness, to eliminate the possibility of future payment problems.Recommend and control the monthly approved quantity for each credit customer to ensure that sales stay within the limits of each Bank Guarantee.Represent the function at seminars and exhibitions, to ensure that attendees questions can be answered, and any potential business opportunities followed up.Ensure that the quality of each product fully meets customer specifications through using customer feedback and liaising with the Plant to meet their expectations.Advise customers on all aspects of each product, and deal with their queries and complaints, where appropriate and act with appropriate sections to meet their queries and complaints.Co-ordinate the process of dealing with customer complaints by liaising with the Plant in order to discuss the nature of each complaint and identify ways on how to resolve it and how to avoid any future similar complaints. Ensures that the Department deals with complaints promptly and efficiently, within set procedures, and that good customer relations are maintained.Develop and maintain effective business relationships with all relevant internal departments and external entities such as consultants, local and government authorities etc. with highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organization are delivered in the most effective manner.Plan and supervise the activities of the personnel and resources of the team to achieve the Department objectives in an efficient and cost-conscious manner while ensuring implementation of approved operational plans for the Section in line with Department objectives.Develop the knowledge, competencies and innovative spirit in the team and support the establishment of Personal Development Plans (PDPs), Succession Planning and Talent pipeline within the team in coordination with the Human Capability Group to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets.Compile and provide input for preparation of the Department budgets and regularly monitor expenditure against approved the team budget levels.Investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.Lead the implementation of approved team policies, processes, systems, standards, procedures and internal controls in order to support execution of the Department work programs in line with Company and International standards.Implement the Company Performance Management System for individuals within the team in accordance with Company approved guidelines and continuously monitor the achievement of the Team KPIs related to the approved Annual Performance Management Contract and the Balanced Score Card.Review, develop and recommend the appropriate organisation structure for the Team that will best utilise human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives.Encourage innovation, enhance employee motivation and support initiatives for implementation of Change Management to continuously improve operations and services.Propose improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the team.Support the institution of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems & controls and applicable legislation and sustainability guidelines across the team in line with international standards, best practices and ADNOC Code of Practices.Ensure adequate HSE training and induction for all team employees to meet HSE standards.Prepare all the MIS and progress reports to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.Minimum RequirementsBachelors Degree in Business Administration, Sales, Marketing or equivalent.At least 10 years of experience in Sales operations, of which at least 3 years in a managerial role, preferably in the retail sector or in a similar environment.Multi-functional operational management experience.Experience of developing strategic plans for service-based industry.Strong experience in project management and the execution of complex projects that are critical to the delivery of business strategies and goals.Regional exposure and retail background are a plus.In depth knowledge of ADNOC Distributions business objectives, operations and of the regional laws and regulationsStrategic thinking & Ability to drive organizational climate/cultureKnowledge of financial management

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