Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the business areaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shariah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.In this role, your key responsibilities include:

• To manage and develop Privilege Club client relationships, providing, support in administrative and operational matters and ensure consistent and timely delivery of required service standards in order to meet the defined objectives and standards of the Bank.
• Develop and manage client relationships by offering value-added advice and guidance to customers and placing their needs at the forefront in order to achieve desired objectives of the Bank in line with the required standards.
• Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new customers in order to achieve the Privilege Club growth and sales targets.
• Proactively develop effective plans to manage relationships, both existing and new, by anticipating customer needs and providing superior quality services in order to achieve an increased wallet share and high Net Promotor Score (NPS).
• Increase Privilege Club product penetration for Wealth Products (including Mortgages) to base assigned in order to maintain the clawback ratio within accepted tolerance level.
• Monitor and control customer portfolios in order to achieve desired quality through cross sell, upsell and retention.
• Increase profitability, relationship depth while minimising risk to ensure a healthy portfolio.
• Optimise the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate in order to meet customer need and to improve customer engagement.
• Establish an effective dialogue/working relationship with Risk Management teams in order to build a sustainable asset growth.

SkillsThe ideal candidate should have the following experience

• A minimum of Bachelors Degree preferably in Commerce or Finance related field.
• At least 4 years of banking experience preferably Wealth Management.
• Understanding of Retail Banking management products and services.
• Excellent communication skills.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

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