Job Description

We are hiring!

We're looking for a Senior Patient Coordinator to join our team! Could this be you?

About us.

Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We offer various services from hair transplants, cosmetic procedures as well as a number of Dermalogica services.

Now we are expanding our diverse team of professionals and are looking for a Senior Patient Coordinator, with a strong sales background and prior medical experience to join our team. The position is full time offering over 40 hours a week.

As a Senior Patient Coordinator you'll be responsible for completing inbound and outbound telephone calls to customers to promote our products and services. Arrange consultation bookings with Plastic surgeons and Doctors. Assist our team and plastic surgeons with completing consultations. Provide further information about our services and products to existing and new clients. Handle patient enquires and questions. Complete aftercare calls with existing customers following their procedures. Provide further support to new and existing patients.

Job Responsibilities:

• Call new leads and explain about services/treatments, what we can do to help and to book in for consultation or virtual consultation
• Follow-up with existing or old leads/clients
• Providing online support to new or old leads/clients
• Book treatments/procedures
• Providing after care customer service

Qualifications / Skills:

• Bachelor's or associate degree in marketing, communications, business administration, or related field is preferred.
• Proven experience working as a Patient coordinator - Must have a minimum of 2 years' work experience in sales, telesales or telemarketing.
• Proficient in Microsoft Office.
• Strong negotiation and consultative sales skill.
• Strong communication, analytical and creative skills.
• Excellent organizational and problem-solving skills.
• Experience with CRM or other software's.
• Exceptional customer service skills.
• Fluent in speaking English.
• Fluent in speaking Arabic.

If you believe you're the right person for this role, apply today!
Industry

Job Type: Full-time

Experience:

• Sales: 2 years (Required)
• Patient Coordinator: 1 year (Required)

Language:

• Arabic fluently (Required)
• English fluently (Required)