Customer Service

• Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
• Consistently meet and exceed service standards set for the customer services by reducing the process turnaround time.

Service Quality & Business Operations Control

• Adherence to all established Banks Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk
• To eliminate the risk of cash difference by ensuring compliance to the Banks cash control procedures as well as the Central Bank requirements.

Internal Process

• Checking notes & denominations to ensure accurate delivery of cash to customers.
• To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.
• To conduct an accurate reconciliation on the cash balances in order to ensure the conformity between the cash and system figures.
• Responsible of custodianship of securities as assigned by the Branch Manger
• Custodian of approvals for all the financial transactions which exceed the teller staff cash limit.
• Ensure an adequate cash balance for the teller staffs.
• Supervise and custodianship of vault and safe room.
• To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales etc).
• To facilitate and participate in the achievement of branch sales target.

Training & Development

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Maintain effective relationship with supervisors and peers to ensure teamwork.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.Competencies/SkillsDiploma and aboveMinimum 1 - 2 year / Fresh

• Banking Products, Services and Operations Knowledge
• Banking/Operations Workflow Knowledge
• Customer Servicing/Relationship Management
• Documentation
• Islamic Product Selling Skills
• Regulatory and Compliance Knowledge
• Sharia Principles of Islamic Finance

Dubai Islamic Bank