Senior Officer Sales & Service

Dubai - Ras al-Khaimah, United Arab Emirates

Job Description

Business Growth
  • Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and referrals.
  • Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.
Customer Service
  • Ensure that the customers are provided with competent, timely and error free services in the area of account opening and account management (Assets & Liability products, After sales\xe2\x80\xa6etc) for high levels of service and customer satisfaction.
  • Consistently meet and exceed service standards set for the customer services.
  • Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.
Service Quality & Business Operations Control
  • Adherence to all established Bank\xe2\x80\x99s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.
  • Compiles and reviews various MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.
Internal Process
  • To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
  • To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales\xe2\x80\xa6etc) and support the launch of new products and services as per the consumer banking business plan.
  • Follow up on various cases with all the concerned stakeholders such as customers, internal Bank\xe2\x80\x99s departments in order to ensure 100% closing mandates.
  • Responsible for reviewing all the system transactions done by SSR before approval.
  • To ensure proper control measures are in place and perform periodic reconciliation and inventory.
  • Responsible of custodianship of securities as assigned by the Branch Manger
Training & Development
  • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products.
  • Maintain effective relationship with supervisors and peers and to guide the sales & service team to achieve the set targets.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.Competencies/SkillsDiploma/Bachelor\xe2\x80\x99s degree and above.Minimum 3 years
  • Credit Policy and Parameters
  • Customer Insights
  • Customer Life Cycle Management
  • Customer Servicing/Relationship Management
  • Documentation
  • Islamic Product Selling Skills
  • Regulatory and Compliance Knowledge
Sharia Principles of Islamic Finance

Dubai Islamic Bank

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Job Detail

  • Job Id
    JD1691185
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai - Ras al-Khaimah, United Arab Emirates
  • Education
    Not mentioned