Business Growth

• Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and referrals.
• Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.

Customer Service

• Ensure that the customers are provided with competent, timely and error free services in the area of account opening and account management (Assets & Liability products, After salesetc) for high levels of service and customer satisfaction.
• Consistently meet and exceed service standards set for the customer services.
• Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.

Service Quality & Business Operations Control

• Adherence to all established Banks policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.
• Compiles and reviews various MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.

Internal Process

• To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
• To assist and participate in any branch projects (Service Quality Programs, Process changes, Salesetc) and support the launch of new products and services as per the consumer banking business plan.
• Follow up on various cases with all the concerned stakeholders such as customers, internal Banks departments in order to ensure 100% closing mandates.
• Responsible for reviewing all the system transactions done by SSR before approval.
• To ensure proper control measures are in place and perform periodic reconciliation and inventory.
• Responsible of custodianship of securities as assigned by the Branch Manger

Training & Development

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products.
• Maintain effective relationship with supervisors and peers and to guide the sales & service team to achieve the set targets.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.Competencies/SkillsDiploma/Bachelors degree and above.Minimum 3 years

• Credit Policy and Parameters
• Customer Insights
• Customer Life Cycle Management
• Customer Servicing/Relationship Management
• Documentation
• Islamic Product Selling Skills
• Regulatory and Compliance Knowledge

Sharia Principles of Islamic Finance

Dubai Islamic Bank