Company DescriptionJoin the UAE\'s largest bank and one of the world\'s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. JOB PURPOSE:

• To serves customers by providing product and service information; resolving product and service problems.
• To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.Job Context

PRINCIPAL DUTIES & RESPONSIBITIES:

• Handle customer service queries with respect to product, service.
• Ensure self-punctuality and discipline to the centre.
• Ensure adherence of policies and procedures.
• Maintains customer records by updating customer history through service requests and Notes.
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
• Resolves product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure the business meets its obligations.
• Recommends potential products or services to management by collecting customer information and analysing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Ensure attendance and participation in all training programs and development opportunities provided by the bank.

QualificationsQUALIFICATIONS & EXPERIENCE:

• High School / Diploma in any discipline. 1 - 2 years\' experience in customer services / Call Centre. Candidate without experience will also be considered.
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking.
• Excellent communication skill in English &/or Arabic.
• Team player.
• Thorough knowledge of bank operations & Administration.
• Good knowledge of system and in technical areas.
• Presentation skills
• Good knowledge in MS. Word, Excel and Power point

First Abu Dhabi Bank