Company Description

Join the UAE\'s largest bank and one of the world\'s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.



JOB PURPOSE:

The role holder is responsible for processing activities related to cards (FAB & DF) as per the approved SOPs, within the agreed TAT and as per the agreed SLAs.

Job Context

Operational Delivery:

• Posting all financial and non- financial transactions.
• Inputting Role on Card Management & Banking systems
• Document Management & Filing / scanning
• Following approved SOP & DOA when processing customers\' request
• Ensure all requests processed are accurate, error free and as per customer instructions / voucher details and no breach of the SLAs.
• Ensure all customer instructions / voucher received are processed within the pre-defined TAT
• Any other task assigned / adhoc activities to be performed as per line managers instruction

Policies, Systems, Processes & Procedures

• Supporting new initiatives and implementations
• Participating in card related system testing for enhancements and new systems
• Ensure customers data / documents are protected from the public and secured against fraud by following proper access rights
• Provide support to line manager as & when required
• Timely escalation of exceptions / deviations to authorizer
• Ensure necessary checks/ controls are documented / implemented in all processes adhering to Compliance in order to eliminate/mitigate risk and achieve positive Audit ratings
• Ensuring obtain approvals as per bank Delegation of Authority prior to processing requests / entries
• Proactively raise and discuss Operational Issues and new ideas to improve processes with line manager
• Suggest a process improvement to increase productivity and cost effectiveness
• Enhance knowledge by enrolling into training and development course.
• Maintain KPI and Productivity reports
• Banks Values (Knowledgeable, Adaptable, Collaborative, Enterprising and Responsible) are understood properly and practiced & ensure the team is inculcated with FAB Core value and put to practice within the department.

Internal Collaboration

• Coordinates with other units / departments to ensure customers\' requests / vouchers are processed within a timely manner

Authorities:

As delegated by AVP / line manager - Card Operatioins

Qualifications

Minimum Qualification

• Bachelor\'s degree or related discipline.

Minimum Experience

• 2 years of experience in a bank with exposure to Cards Operations and Customer Services, with at least 1 year in a similar position

First Abu Dhabi Bank