Senior Manager/LM-NOC (UAE National)Are you an experienced Senior Manager/LM-NOC looking to lead large-scale network operations? This role offers an opportunity to define and develop the LM-NOC framework for Smart Security Solutions, ensuring seamless functionality within the Pulse Project Services. The position requires expertise in network monitoring, incident management, stakeholder coordination, and technology governance. If you have extensive experience in telecom engineering, NOC operations, and ICT solutions development, this role in Dubai is the perfect fit.Job Location: Dubai, United Arab Emirates
Job Industry: Telecommunications & Smart Security Solutions
Job Function: Network Operations & Incident Management
Salary: Negotiable
Gender: AnyKey Responsibilities:
- Define and develop the LM-NOC framework to enable seamless network operations under the Pulse Project
- Establish documentation processes for incident analysis, root cause review, and risk management
- Implement strong knowledge management strategies to optimize NOC operations
- Lead the monitoring of network services in line with Pulse Project operations
- Set and maintain technology business control systems to align with business objectives
- Establish and maintain network monitoring mechanisms to ensure operational efficiency
- Develop and execute staffing plans based on business demand and customer requirements
- Implement escalation mechanisms to manage stakeholder dependencies and agreements
- Monitor and report KPIs related to availability, uptime, change management, and maintenance
- Provide real-time incident status updates and resolution progress to senior management
- Allocate resources for swift resolution of critical incidents
- Develop operational plans to mitigate recurring incidents and ensure smooth workflows
- Maintain comprehensive documentation, including risk registers, mitigation plans, and progress reports
- Foster collaboration between LM-NOC teams and engineering stakeholders for operational success
- Facilitate technology audits, analytics, and NI investigations with management and HR
- Develop business cases for LM-NOC expansion and customer inclusion
- Support service provisioning, complaint handling, and special project consultations
- Lead periodic performance review meetings and provide feedback to enhance team efficiency
- Oversee CAPEX/OPEX monitoring and project progress, identifying and resolving bottlenecks
- Provide senior management with strategic insights on departmental progress and project developments
- Establish strong collaboration between Smart Security Solutions (SSS) functions and other departmentsRequired Skills and Experience:
- Advanced understanding of network architecture, telecom engineering, and ICT solutions development
- Strong expertise in NOC procedures, operations, and incident management
- Proficiency in CBCM, eNRM, PMS, CIM, WFMS, FSM, GDPT, Live Link, Soft Switch, IMS, and GPON NMS systems
- Experience in managing O&M of customer CPEs, including routers, servers, and IP-PBX systems
- Strong networking and relationship-building skills with key stakeholders
- Proven leadership experience in managing large-scale NOC operations and influencing business strategiesWhat We Offer:
- Competitive salary and benefits package
- Leadership role in a high-profile network operations and security solutions project
- Career growth within the telecommunications and smart security sector
- Exposure to cutting-edge network technologies and strategic operations in DubaiAbout the Company:
A leading telecommunications and smart security solutions provider, specializing in advanced network operations, infrastructure management, and digital security solutions. Join a team dedicated to driving innovation and operational excellence in the UAE.Job Title Senior Manager/LM-NOC (UAE National)
Senior Manager/LM-NOC (UAE National)Are you an experienced Senior Manager/LM-NOC looking to lead large-scale network operations? This role offers an opportunity to define and develop the LM-NOC framework for Smart Security Solutions, ensuring seamless functionality within the Pulse Project Services. The position requires expertise in network monitoring, incident management, stakeholder coordination, and technology governance. If you have extensive experience in telecom engineering, NOC operations, and ICT solutions development, this role in Dubai is the perfect fit.Job Location: Dubai, United Arab Emirates
Job Industry: Telecommunications & Smart Security Solutions
Job Function: Network Operations & Incident Management
Salary: Negotiable
Gender: AnyKey Responsibilities:
- Define and develop the LM-NOC framework to enable seamless network operations under the Pulse Project
- Establish documentation processes for incident analysis, root cause review, and risk management
- Implement strong knowledge management strategies to optimize NOC operations
- Lead the monitoring of network services in line with Pulse Project operations
- Set and maintain technology business control systems to align with business objectives
- Establish and maintain network monitoring mechanisms to ensure operational efficiency
- Develop and execute staffing plans based on business demand and customer requirements
- Implement escalation mechanisms to manage stakeholder dependencies and agreements
- Monitor and report KPIs related to availability, uptime, change management, and maintenance
- Provide real-time incident status updates and resolution progress to senior management
- Allocate resources for swift resolution of critical incidents
- Develop operational plans to mitigate recurring incidents and ensure smooth workflows
- Maintain comprehensive documentation, including risk registers, mitigation plans, and progress reports
- Foster collaboration between LM-NOC teams and engineering stakeholders for operational success
- Facilitate technology audits, analytics, and NI investigations with management and HR
- Develop business cases for LM-NOC expansion and customer inclusion
- Support service provisioning, complaint handling, and special project consultations
- Lead periodic performance review meetings and provide feedback to enhance team efficiency
- Oversee CAPEX/OPEX monitoring and project progress, identifying and resolving bottlenecks
- Provide senior management with strategic insights on departmental progress and project developments
- Establish strong collaboration between Smart Security Solutions (SSS) functions and other departmentsRequired Skills and Experience:
- Advanced understanding of network architecture, telecom engineering, and ICT solutions development
- Strong expertise in NOC procedures, operations, and incident management
- Proficiency in CBCM, eNRM, PMS, CIM, WFMS, FSM, GDPT, Live Link, Soft Switch, IMS, and GPON NMS systems
- Experience in managing O&M of customer CPEs, including routers, servers, and IP-PBX systems
- Strong networking and relationship-building skills with key stakeholders
- Proven leadership experience in managing large-scale NOC operations and influencing business strategiesWhat We Offer:
- Competitive salary and benefits package
- Leadership role in a high-profile network operations and security solutions project
- Career growth within the telecommunications and smart security sector
- Exposure to cutting-edge network technologies and strategic operations in DubaiAbout the Company:
A leading telecommunications and smart security solutions provider, specializing in advanced network operations, infrastructure management, and digital security solutions. Join a team dedicated to driving innovation and operational excellence in the UAE.
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