ROLES & RESPONSIBILITIESFUNCTIONAL

• Monitor and maintain the technology infrastructure across entity including networks, servers and storage, database, data centers, communications
• Ensure availability and efficiency of IT services to end user (help desk, service maintenance, service management, network and communications, systems and database/ datacenter)
• Review documentation of communication, electronic, infrastructure, servers and database systems
• Ensure connectivity configuration, data back-up, recovery plans are properly functioning
• Oversee documentation related to electronic systems, including performance statistics and reports
• Oversee reports on the lifecycle of assets and analyze the improvements suggested
• Manage all IT security, access management, user training activities across entity
• Identify and eliminate security vulnerabilities with solutions that increase data security
• Conduct maintenance of all computer units, troubleshooting, system backups, archiving, disaster recovery and provides IT equipment and software as needed
• Check the quality and reliability of existing hardware, software, operating systems and network components and ensure server backups are well maintained

MANAGERIALStrategic Planning

• Maintain awareness on the strategy planning process
• Maintain knowledge on new and existing KPI requirements as an individual employee

Corporate Performance Management

• Achieve the goals/objectives of the entity/ department /section

ORGANIZATIONALGovernance

• Maintain awareness and adherence to the policies, processes, and guidelines
• Participate in the periodic audit of the established policies and processes

Management Reporting

• Support the development of periodic reports, as requested
• Highlight any quality or non-compliance issues observed during the development of periodic reports

Change Management

• Support the execution of change management activities in the department/section

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