About UsAs a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the worlds best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!About The RoleWe are looking to hire a Loyalty Executive for our Amber Loyalty program for AlTayer InsigniaWhat Youll Be DoingResponsible for end-to-end loyalty program management
Responsible for UI and UX journeys on the Apps
Responsible for building automated journeys for Email/ Push / In-app and digital channels both from
business and technical perspective
Ability to understand customer behavior data to formulate strategies for campaigns.
Responsible for Campaign strategy, design and management
Work closely with data team for Campaign performance analysis and reporting.
Drive Digital experience online on all Ecommerce portals and Apps.
Support in the Launch of new loyalty program initiatives and program enhancements.
Support in drafting testing scenarios and responsible for testing all functional elements of the program
Promote Loyalty program across all touch points.
Implement and manage omni channel experiences in stores - enable / launch all technical and
functional aspects of the program instore and online.
Draft Processes for managing Fraud, Manual points adjustment, Returns and refunds, escalation matrix.
Implement and manage for smooth function of the loyalty program.
Work closely with stores for loyalty program promotion and train store staff.
Dashboards design, review and management. Reporting regularly on program performance.
Support social media activities for the program.About YouExperience:
Working in Retail environment
Digital platforms specially on Apps and Ecommerce portals
UI/UX experience on App
Technical competency
Data analysis
Experience in launching / managing loyalty / CRM programs.
Campaign Management experience.
Experience working with CMS tools such as Contentful
CRM experience - Experience in deploying Email / SMS / Whats app / Push and In-App communications.
Social Media experience
Process design experience.
Store operations experience preferrable.
Skills:
Proficiency in using CMS tools for managing content such as Contentful.
Understanding technical aspects of the program is a must
CRM tools skillset for deploying Email / SMS / Whats app / Push / In-App on Salesforce marketing
platform.
Proficient in Excel and Power point skill a must
Fluency in English
Arabic language preferrable
Data mining skills
Google Analytics skill is a must.Additional Information

Al Tayer Group