Job Description

About Us





As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!




About The Role





We are looking to hire a Loyalty Executive for our Amber Loyalty program for AlTayer Insignia




What You'll Be Doing



Responsible for end-to-end loyalty program management

Responsible for UI and UX journeys on the Apps

Responsible for building automated journeys for Email/ Push / In-app and digital channels both from

business and technical perspective

Ability to understand customer behavior data to formulate strategies for campaigns.

Responsible for Campaign strategy, design and management

Work closely with data team for Campaign performance analysis and reporting.

Drive Digital experience online on all Ecommerce portals and Apps.

Support in the Launch of new loyalty program initiatives and program enhancements.

Support in drafting testing scenarios and responsible for testing all functional elements of the program

Promote Loyalty program across all touch points.

Implement and manage omni channel experiences in stores - enable / launch all technical and

functional aspects of the program instore and online.

Draft Processes for managing Fraud, Manual points adjustment, Returns and refunds, escalation matrix.

Implement and manage for smooth function of the loyalty program.

Work closely with stores for loyalty program promotion and train store staff.

Dashboards design, review and management. Reporting regularly on program performance.

Support social media activities for the program.


About You


Experience:

Working in Retail environment

Digital platforms specially on Apps and Ecommerce portals

UI/UX experience on App

Technical competency

Data analysis

Experience in launching / managing loyalty / CRM programs.

Campaign Management experience.

Experience working with CMS tools such as Contentful

CRM experience - Experience in deploying Email / SMS / Whats app / Push and In-App communications.

Social Media experience

Process design experience.

Store operations experience preferrable.

Skills:

Proficiency in using CMS tools for managing content such as Contentful.

Understanding technical aspects of the program is a must

CRM tools skillset for deploying Email / SMS / Whats app / Push / In-App on Salesforce marketing

platform.

Proficient in Excel and Power point skill a must

Fluency in English

Arabic language preferrable

Data mining skills

Google Analytics skill is a must.