Job Description

Job Summary:

This position is responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned missions to resolve customer-affecting technical issues in a timely fashion and maintain maximum customer satisfaction.

Under no supervision, the Senior Laser Service Engineer performs routine maintenance, complicated setup, and operation of most manual and/or CNC and/or PLC equipment, including tooling, fixturing, and programming, optimization of efficiencies and implementation of continuous improvements on all aspects of production.

The focus will be to provide on-site installation, commissioning and operator training of new CNC machines as well as diagnosing and complex repairing of existing machines.

Duties & Responsibilities/Deliverables:

Responsible for the installation, commissioning, starting up and operating of TRUMPF CNC Laser cutting machines. Provide on-site training to both customers and colleagues on how to utilize the machines in full efficiency and the best form using accurate and effective production techniques; Analyze, troubleshoot and solve and occurring malfunctions, breakdowns, mechanical and electrical problems; Conduct root cause analysis of the problem and perform on-site repair while ensuring rapid resolution; Inspect all the machines and make reports for the management of whether or not new machines are required; Carry out preventive maintenance activities to ensure the effective operation of TRUMPF machines; Conduct safety checks on all the machines to prevent any possible risk while using them; Work closely with customers on planning the upgrade of their existing machines.

Education:

Bachelor's degree or equivalent technical qualifications in electrical/ mechanical engineering.

Experience:

4-6 years of experience within industrial machines and a commercial or technical environment; Relevant technical qualification; Electronic / Electrical Engineering experience; Proven experience in an electrical/ installation environment; Experience in engaging with customers.

Skills Set:

Ability to read and analyze schematics, drawings, flow diagrams and understanding of technical documentation and manuals; Good knowledge of Programmable Logic Controllers (PLC); Good knowledge of automation, motion control, drive systems, HMIs, medium-voltage and Low-voltage power distribution products; Good knowledge of CNC machine control, construction and operation; Ability to deal with different measurement systems, sensors and transducers; Good mechanical proficiency with hand tools and precision measurement tools; Awareness of electrical, mechanical and chemical health and safety issues; Commercial awareness and ability to communicate at all levels regarding technical matters. Good knowledge of different electromechanical systems;
Job Type: Full-time

Experience:

Technical Industrial Machine: 4 years (Preferred)
License/Certification:

* UAE Driving License (Preferred)