• Key Responsibilities:Client Relationship Management:
• Develop and maintain strong, long-term relationships with senior stakeholders at major Retail banks in Saudi Arabia.
• Serve as the primary point of contact for key accounts, addressing client needs and resolving issues promptly.
• Conduct regular business reviews and strategy sessions with clients to identify opportunities for growth and improvement.
• Strategic Portfolio Management:
• Manage and optimize a portfolio of large banking clients, ensuring alignment with their strategic goals and objectives.
• Analyze client data and market trends to provide insights and recommendations for enhancing payment solutions and services.
• Develop and execute account plans to achieve revenue targets and expand business opportunities within the portfolio.
• Product and Solution Development:
• Collaborate with internal teams to tailor payment solutions that meet the specific needs of each client.
• Provide feedback to product development teams based on client requirements and market trends.
• Stay informed about industry developments and emerging technologies to offer innovative solutions to clients.
• Performance Monitoring and Reporting:
• Track and report on portfolio performance metrics, including client satisfaction, revenue growth, and service delivery.
• Prepare and present regular reports and presentations to senior management and clients.
• Implement strategies to improve performance and address any challenges or gaps.
• Team Leadership and Collaboration:
• Lead and mentor a team of account managers and support staff, fostering a collaborative and high-performance work environment.
• Coordinate with cross-functional teams, including sales, marketing, and operations, to ensure seamless delivery of services to clients.
• Advocate for clients\' needs and ensure their feedback is integrated into company processes and offerings.

Bayt