:Senior IT Support TechnicianAbu DhabiWhat Youll Be Doing:Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware, and software. May have special knowledge and skills in specialized areas required to support Parsons end user computing environment.Troubleshoots software and hardware questions, issues, problems and failures with workstations, personal computers, related hardware, and software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, follow-up actions and refer those to higher-level End User Support staff members or to other IT groups.Troubleshoot all Microsoft products including - Microsoft Active Directory, Exchange, OWA, MS Teams, OneDrive and SharePoint administration changesExperience in supporting and managing Microsoft productive application suite (i.e., Word, Excel, Outlook, PowerPoint, etc.Knowledge / ability to install, administer, configure and support collaborative tools / applications such as MS Teams, WebEx, OneDrive, SharePoint.Knowledge / ability to install, administer, configure and support Engineering applications including, but not limited to, Autodesk, Bentley, ProjectWise etc. Experience in troubleshooting & eliminating all Desktop related issues, before escalating Engineering Application issuesUnderstands the concept of and able to provide first level user support for Electronic Document Management Systems (e.g. Aconex or any other related).Understands the concept of and able provide first level user support for Project Control Systems e.g. Primavera and Collaboration Services e.g. Microsoft SharePoint.Works with end users as necessary to assure they know and follow new and existing procedures.Assures that all activities are documented and reported according to Parsons and IT standards.Maintain and manage the local IT Hardware inventory including spares. Responsible for H/W and S/W receiving on delivery from vendors. Maintains knowledge of current trends in the development of end user hardware and softwareMay work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed. * Independently correspond with various Service Providers in resolving issues or requesting services. Ensure IS spares and stocks are proactively managed. Provide status reports on site issues and Incident cases.What Required Skills Youll Bring:Bachelor or Diploma in Computer Science or related field with min 6 years of related work experience providing support to end users or working in an IT support role,Certifications:Microsoft Certified Professional (MCP) required.CompTIA A+ desiredITIL CertifiedSKILLS/COMPETENCIES:A working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals.Excellent customer service skills.Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.Written and oral communication skills in English is must for the position (Arabic will be added advantage), including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups).Ability to write moderately complex documents (may include emails, procedures, presentations). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors).Minimum Clearance Required to Start: Not Applicable/NoneParsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.

Parsons