Job Description

Company Description

Trans Skills is a trusted advisor to many of the Middle East's most respected organizations and a leading Human Resources Services Firm with an International Network active in 55 countries. Our clients range from the largest corporations to emerging growth companies and government bodies. We work at the highest levels of leadership to create tangible and enduring business impact.



Our core services include:



• Multi-country Payroll Outsource covering META
• Multi-country Single SaaS Platform
• Executive Search and Specialized Recruitment Services
• Manpower Outsourcing (EOR/PEO)
• HR Digital Transformation
• Psychometric Assessment, Gamified Learning, Coaching and Performance Management


1.

Strong knowledge of operating systems Windows, macOS, and Linux.

2.

Experience in installing and maintaining computers, printers and network devices.

3.

Foundational understanding of network concepts like TCP/IP, DHCP, DNS.

4.

Knowledge of basic information security principles and security procedures.

5.

Provide technical support to users by phone, email, or in person.

6.

Resolve complex technical problems related to hardware, software, and networks.

7.

Manage and follow up on the technical support system and ensure quick resolution.

8.

Provide training and technical support to users on how to use hardware and software.

9.

Create and update user guides and procedures.

10.

Work closely with other IT team members to ensure integrated technical services.

11.

Escalate more complicated issues to specialized teams when necessary.

12.

Participate in IT projects related to system and infrastructure upgrades.

13.

Execute the tasks assigned by the direct supervisor.