About AL TAIFWe are the leading provider of maintenance, repair and overhaul services, and comprehensive lifecycle support for land platforms, heavy utility vehicles and ground support equipment of the UAE Armed Forces. We empower our customer to focus on its missions, confident that its land-based platforms and systems, warfighters and other personnel are in optimal condition to operate at peak performance.Key Responsibilities:

• Coordinate the repair, replacement and installation of computers, laptops, printers and peripherals, including telecommunications equipment and data networks.
• Support the Microsoft Windows and Office Professional product family; use and troubleshoot MS XP Professional OS and MS Office applications such as Word, Excel, Outlook, PowerPoint, and Visio.
• Detect and remove computer viruses.
• Install anti-virus software.
• Detect hardware and software problems, conduct computer upgrades, perform networking diagnoses/set-up and resolve PC-specific issues/troubleshooting.
• Perform Symantec Back-up Exec and Symantec Tape Management.
• Document Help Desk trouble calls and track to resolution.
• Follow-up via phone, e-mail or in person to ensure IT customer satisfaction.
• Maintain physical IT files and office databases including asset registers, user account registers, equipment and software distribution, software licensing, warranty information, etc.
• Conduct a physical inventory of all IT equipment and software.
• Sustain software integration and functional testing as required.
• Ensure that safety practices, housekeeping, and environmental standards are maintained in IT spaces.
• Maintain the confidentiality and security of all company documents.
• Support other employees of the IT section in fulfilling their roles
• Ensure compliance with all safety, housekeeping and environmental directives.
• Perform other duties as directed by the Manager, IT and Digitalisation.

Experience and Education:

• High school diploma is required, a Bachelor\'s degree is preferred.
• A minimum of two years of experience providing IT customer support to computer users in an office environment is required.
• Certifications in any of the following are highly desired; SAP, IBM MAXIMO, Microsoft, and/or Oracle are an advantage.
• A proven ability to interact with employees of different levels and different cultures is preferred.
• The ability to work analytically and independently, as well as within a team is preferred.
• The ability to adaptable to a rapidly changing technical environment is an advantage.
• An ability to communicate effectively in English, both in writing and verbally is required.

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EDGE Group