Job Description

Company Description

Trans Skills is a trusted advisor to many of the Middle East's most respected organizations and a leading Human Resources Services Firm with an International Network active in 55 countries. Our clients range from the largest corporations to emerging growth companies and government bodies. We work at the highest levels of leadership to create tangible and enduring business impact.



Our core services include:



• Multi-country Payroll Outsource covering META
• Multi-country Single SaaS Platform
• Executive Search and Specialized Recruitment Services
• Manpower Outsourcing (EOR/PEO)
• HR Digital Transformation
• Psychometric Assessment, Gamified Learning, Coaching and Performance Management


Minimum 8+ years of experience is required.



Bachelor's in Information Technology or any related degree is required.



1.

Strong knowledge of operating systems like Windows, macOS, and Linux.

2.

Experience in installing and maintaining computers, printers, and network devices.

3.

Foundational understanding of network concepts like TCP/IP, DHCP, DNS.

4.

Knowledge of basic information security principles and security procedures.

5.

Provide technical support to users via phone, email, or in person.

6.

Resolve complex technical issues related to hardware, software, and networks.

7.

Manage and follow up on the technical support system and ensure quick resolution.

8.

Analyze and diagnose complex technical problems and identify root causes.

9.

Provide permanent and innovative solutions in recurring problems.

10.

Install, configure, and maintain hardware and software used by employees.

11.

Manage software and system updates and ensure devices operate with the latest versions.

12.

Ensure a stock of supplies and consumables for electronic devices and networks throughout 2024.

13.

Inventory technical assets in 2024 and create a list of materials to be disposed of.

14.

Respond to technical support requests and resolve them on time, achieving a 98% success rate.

15.

Inventory devices and ensure labels are available and enter all new and old materials into the inventory system with a report.

16.

Keep up with the labelling of technical materials in all ministries in Dubai and Abu Dhabi.

17.

Execute the tasks assigned by the direct supervisor.