Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.Learn more about our culture and how we make our employees happier through . This role sits in our Professional Services organisation. The Implementation Team is a post-sales team responsible for ensuring that Sprinklr customers are onboarded onto the Sprinklr software platform both efficiently and effectively so they can realise value from their investment. It is a project based role, taking customers through the four phases of implementation (plan, build, educate, empower). Youll work with customers new to Sprinklr as well as existing customers who are upgrading their platform version or introducing new capabilities.To be successful in this role you should have strong business change management consulting experience, enjoy being customer-facing, be very technically confident and have a background in front end software configuration and/or system administration.What Youll Do:

• Work as part of a cross-functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform.
• Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live support
• Align with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelines
• Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases
• Transition completed projects to a Customer Success Manager, documenting and communicating all key project information and future possibilities
• Assist the Services Managers with project definition and scoping for prospective customers
• Travel on-site with the client regularly

Who You Are & What Makes You Qualified:Must have:

• Fluent in English & Arabic written and verbal mandatory.
• Solid experience in enterprise software deployment management and/or implementation
• Technical background with frontend configuration experience
• Experience facilitating and presenting live workshops and/or platform training
• Ability to work both independently and as a member of a team
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Passion for solving challenges and a commitment to customer delight
• Knowledge of and passion for Customer Experience Management (CXM)
• Knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram
• Willingness to travel throughout the Middle East region for key meetings

Why You\'ll Love Sprinklr:We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the worlds most loved enterprise software company, ever.We believe in our product: Sprinklr was built from the ground up to enable a brands digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, were more innovative, creative, and successful.Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklrs EEO Policy and EEO is the Law.

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