Job Description

SENIOR RESTAURANT HOSTESS

Our client, a family of unique food concepts that are built on sustainability and delicate culinary excellence who operate premium international brands including FERDI, Philippe Chow, Beef Bar, Novikov, and more, apart from amazing local brands well known for their authenticity and original Kuwaiti taste, is looking for energetic and dynamic Senior Hostess to join their team.

RESPONSIBILITIES:

Guest Service

Ensure high levels of guest satisfaction.

Responsible for designing weekly the Host/ess team schedules and provide it to management.

Provide guests with courteous, friendly and efficient service.

Answer phones using appropriate verbiage.

Makes reservation in the software system.

Answers questions of guests (i.e., menu details, directions, etc.)

Contacts guests/parties prior to arrival to confirm reservations.

Greets guests, escorts them to tables, and provides menus.

Ensures menu count and quality of menus meet cleanliness expectations.

Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons. Contacts concierges to increase reservations and create local relationships.

Filters and proposes to the owner for approval of future events.

Responsible for meeting preparations.

Proactively Proposes and orders after approval guest experience amenities inkling shawls charges, purse hooks.

Assists servers on the floor during meal periods.

Assists handling of maintenance of the restaurant as designated by manager. Maintains venue landscape and or contact of landscape company in acceptable conditions.

QUALIFICATIONS:

Excellent guest service and interpersonal skills with the ability to relate to diverse guest types. Ability to remain calm and well organised under pressure while working quickly.

Ability to prioritise and maintain multiple tables at a time.

Keeps emotions under control.

Excellent time management skills.

Strong verbal and written skills.

Strong organizational skills with attention to detail.

Ability to properly operate the telephone and all software used for the reservation system.

Basic knowledge of Food and beverage.

Ability to respond promptly to customer needs.

Ability to communicate effectively with guests and Team Members.

Must speak clearly and persuasively in positive or negative situations.

Basic knowledge of POS system

Proficient in Open Table reservation system

Adaptable to a changing work environment.

Local knowledge of the community (attractions, activities, etc.)

English language and professional communications skills are required.

EXPERIENCE / EDUCATION / CERTIFICATIONS:

High School diploma required.

Hospitality or customer service experience - required.

Minimum of 1 experience in Front of House Food & Beverage operations- preferred.

SALARY & OTHERS:

Competitive Salary

Housing Accommodation (Independent to managerial positions and shared for non-managerial)

Company transport from accommodation to work and back.

Daily Duty meals

Provided Company Uniform (with laundry service)

Annual bonus based on performance.

Life /Workmen's and Medical insurance

Group Life and workmen's compensation insurance.

Annual airfare to and back from home country

30 days paid annual leave.

Other terms and conditions are as per the Kuwait State Labor Law ONLY suitable candidates will be considered.

If you dont receive any feedback within 7 working days, we encourage you to keep an eye on our LinkedIn page for more suitable opportunities.