Job Description

We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Senior Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. The Senior Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for complex and strategic accounts. They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.



A Senior Global Forwarding Agent is a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. They are accountable for their individually assigned shipments in addition to daily communication, reporting, and email management. They can influence the process of shipments from beginning to end and take ownership for their work.


If this all sounds good, let's talk more about what you'll be working on.

Responsibilities:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network
• Coach and train others on pricing strategies
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operations.

• Other Activities:
• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications:

Required:

• High School diploma / Graduate/ Equivalent
• Minimum 3-5 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs


Preferred:

• Values a diverse and inclusive work environment
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
• Site Specific: Fluent in the local language
• Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
• Associate or bachelor's degree from an accredited college or university

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Your Health, Wealth, and Self


Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Employee Insurance Benefits
• Variable Pay based on position
• Hybrid Work Model with Flexi Hours
• Paid time off to manage work-life balance
• Paid Maternity & Paternity Leaves
• Paid Public Holidays
• Reward & Recognition Program
• Special Mobility Assistance
• Employee Wellness Initiatives
• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement


C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

Why Do You Belong at C.H. Robinson?
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C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.


As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.