Job Description

Description (English): The Senior Front Office Associate is a key member of the hospitality team, responsible for ensuring a seamless and welcoming experience for guests. This role involves overseeing front desk operations, handling guest check-ins and check-outs, and managing reservations and inquiries. The Senior Front Office Associate assists the Front Office Manager in training and supervising front office staff, resolving guest issues, and maintaining a high standard of service. This position requires strong communication and interpersonal skills, the ability to multitask, and a keen attention to detail. The Senior Front Office Associate also plays a role in maintaining accurate records and ensuring compliance with hotel policies and procedures. Responsibilities (English):

Oversee daily front desk operations, including check-ins, check-outs, and reservations. Provide excellent customer service and address guest inquiries and concerns. Support the Front Office Manager in training and supervising front office staff. Manage and resolve guest complaints and issues promptly and professionally. Maintain accurate records of guest information, reservations, and billing. Coordinate with other hotel departments to ensure a seamless guest experience. Assist in implementing and maintaining hotel policies and procedures. Monitor and manage front office supplies and inventory. Ensure a clean and organized front desk and lobby area. Perform additional tasks and duties as assigned by the Front Office Manager. - Schedule: Full-time Shift: Day Job Travel: