Reporting to the Head of Customer Experience, the Senior Experience Strategist will work closely alongside designers, developers, copywriters and business stakeholders to lead the creation and delivery of compelling and elegant experiences to our clients' customers.The role is predominantly focused on the research, strategy and definition of experiences - this is not a visual design role, you will spend more time in Miro, Word and Excel than you will in Figma.Project duration: 30 working daysKey attributesYou will have:

• At least five years agency experience and be able to show a portfolio of sketches, maps, diagrams, journey maps and wireframes.
• Excellent knowledge of various UX approaches and techniques.
• A passion for CX and the digital world, with a good awareness of current trends and emerging technologies.
• A proven track record of leading large scale projects in a collaborative manner.
• The experience to plan as well as facilitate a CX focused workshop.
• Experience across the full spectrum of user research methods, both planning and leading.
• Excellent time-management skills and be able to balance work across multiple projects.
• Experience of designing multi-channel digital experiences.
• Previously mentored UX colleagues beneath you.

It would also be a bonus if you:

• Have a creative eye and were able to produce aesthetically pleasing outputs (although you would not be expected to produce final UI).
• Have experience researching and mapping omnichannel experiences.
• Have any experience with conversion rate optimisation projects.
• Have any comprehension of cognitive science or behavioural economics.

You should be:

• Able to focus on the fine detail of a problem, whilst considering the wider strategic context.
• As happy working with pen and paper as on a Mac.
• Able to visually and verbally communicate your ideas effectively to clients and colleagues alike - be that in a daily standup, a workshop or socially after work.
• Diplomatic and have the ability to resolve problems using your own initiative.
• Able to play nicely with account teams, planners, designers, developers and other talented types throughout the agency and wider network.

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VML