This role involves coordinating between various departments, streamlining operations, and enhancing efficiency while maintaining compliance with healthcare regulations. Ensures implementation of operations strategies and objectives to make sure that the company which they are working for reaches its target and operates effectively. They assist various other higher executives in various operational tasks .
Operations - Ethical Practice
Communicating with management to develop strategic operations goals.
Monitor operational performance including department and doctor wise.
Work closely with the finance team to develop and present budgets and cost estimates for campaigns, balancing quality, and cost-effectiveness.
Identify operational challenges and develop solutions to address them.
Analyzing data and making recommendations to senior management regarding changes to improve efficiency or reduce costs
HIS pricing Finalization & Integration
Regular Operational rounds of the clinic to check for any issues and ensure smooth performance.
Collaborate with IT and administrative teams to improve digital health record management and appointment scheduling systems.
Customer Service
Adhere to the Clinics/Hospital's mission.
Monitor call center metrics (e.g., response time, resolution rate, customer satisfaction) and take corrective actions when needed.
Ensure implementation of new call center software / centralization.
Establish feedback loops to collect, analyze, and act on customer insights
Staff Management
Enhances the working environment through teamwork and mutual respect of others.
Motivates and encourages self and others to achieve team, and organizational goals.
Utilizes critical thinking skills when making judgements, managing conflict and solving problems/issues.
Demonstrates initiative and confidently contributes to the decision-making process.
Promote and fosters a no blame culture when dealing with incident reporting.
Decision Making Authority
Work is to be performed according to Regulatory authorities and NMC Sunny guidelines in terms of accepted professional practice
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