Job Description

This role involves coordinating between various departments, streamlining operations, and enhancing efficiency while maintaining compliance with healthcare regulations. Ensures implementation of operations strategies and objectives to make sure that the company which they are working for reaches its target and operates effectively. They assist various other higher executives in various operational tasks .



Operations - Ethical Practice


Communicating with management to develop strategic operations goals. Monitor operational performance including department and doctor wise. Work closely with the finance team to develop and present budgets and cost estimates for campaigns, balancing quality, and cost-effectiveness. Identify operational challenges and develop solutions to address them. Analyzing data and making recommendations to senior management regarding changes to improve efficiency or reduce costs HIS pricing Finalization & Integration Regular Operational rounds of the clinic to check for any issues and ensure smooth performance. Collaborate with IT and administrative teams to improve digital health record management and appointment scheduling systems.
Customer Service


Adhere to the Clinics/Hospital's mission. Monitor call center metrics (e.g., response time, resolution rate, customer satisfaction) and take corrective actions when needed. Ensure implementation of new call center software / centralization. Establish feedback loops to collect, analyze, and act on customer insights
Staff Management


Enhances the working environment through teamwork and mutual respect of others. Motivates and encourages self and others to achieve team, and organizational goals. Utilizes critical thinking skills when making judgements, managing conflict and solving problems/issues. Demonstrates initiative and confidently contributes to the decision-making process. Promote and fosters a no blame culture when dealing with incident reporting.
Decision Making Authority


Work is to be performed according to Regulatory authorities and NMC Sunny guidelines in terms of accepted professional practice

Qualifications Required :

Bachelor's degree or MBA in business administration

Experience

Minimum 2 years of experience in related field.

Skills & Competencies req.

Innovative with strong service focused approach, interpersonal, negotiating and influencing skills Excellent communication skills in English, both written and verbal Must possess skills to maintain proper therapeutic relationship Confident and competent to attend all the cases Thorough knowledge and skills to practice Ability to quickly identify problems and determine effective treatments Computer literacy

Attributes

Maintain good appearance and proper demeanor at work. Safety conscious, motivated, able to manage pressure, takes initiative. Is service oriented

Language Skills

Fluent in English