Support acceptance management process for critical and specialized equipment / solutions in respective domain
Manage corrective maintenance (CM) activities for Core & Cloud
Lead the team in 2nd level support (excluding IT Applications) for Core & Cloud
Manage operational change requests (CR) management activities in respective domain
Ensure trouble tickets in respective domain are resolved and continuously improve workforce management practices within Infrastructure Operations area
Provide management information related to trouble ticket resolution, preventive maintenance and corrective actions and also lead continuous improvement in these areas
Qualifications:
Minimum Bachelors degree in Electrical / Mechanical / Electromechanical Engineering
Masters degree preferred
Experience:
Minimum 10 -15 years of experience in telecommunications / hi-tech industry
Minimum 5 years of experience as managerial roles in telecommunications industry
Expert understanding of mission critical telecom infrastructure from operational and maintenance technical aspects
Skills
Proven ability to lead large transformation projects
Ability to lead teams and groups
Strong negotiation and facilitation skills
Proven track record of managing vendors
Proven track record in governance and financial management
Strong management skills in a multi-cultural and multi-national environment
Fluent in English and Arabic is advantage
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