Job Description

Job Title: Senior Engineer - Onshore Location: Abu Dhabi Experience: Min 8 Years Language: English Education: Bachelor's degree General Summary Managing the development and configuration of Fircosoft component Interacting with the internal teams and work collaboratively for closure. Participate in regular meetings with IT and Complaisance technology team to track and update the progress of the observations. Interacting with Infra team wherever necessary and troubleshoot challenges wherever encountered. Evaluate and assess the remedial measures for the observations logged in JIRA tool. Meticulously track the items for closure. Develop and maintain application problem analysis and resolution techniques. Communicate and document the observations and escalating to the appropriate IT staff or vendor when necessary. Interact with vendors and challenge the limitations wherever it deems appropriate. Carry out assignments, alone or as part of a team, applying knowledge, skills, and experience. Demonstrate an understanding of the issues and problems raised and proposes viable solutions within the acceptable scope. Work with business users, IT business and technical support teams and vendors, monitor and report on the progress of required tasks and maintain an emphasis on the early identification and, rectification of problems. Maintain documentation of existing systems and processes Interface with internal and external entities (such as other project teams, ITD units, user departments, external businesses, suppliers, vendors, etc.) with respect to projects, costs information, software, hardware and other areas as required to remediate the observations. Strives to learn the job functions of the position's immediate superior as well as peer-level positions with whom the individual interacts. It is the responsibility of the individual to be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency or business necessity.