Senior Customer Service Representative
Job Description
Requisition Number 1475102BR
Job Customer Support Associate-Voice
Experience 0-3 Years
Job Family Delivery Voice
No. of Positions 6
(Posting). To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA, Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level throughSelf development or nominating training programsSkill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Qualification Others
Employee Group Business Line FT
Entity BSERV
Expected Date of Closure 02-Dec-2024
Reporting Manager Designation GENERAL MANAGER
Skill (Primary) Domain Competencies (BSERV )-BFS-Operations Management
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Job Detail
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Job IdJD1780017
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHassan, Rabat-Sale-Kenitra, 10, Morocco, Morocco
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EducationNot mentioned