Senior Customer Service Officer
United Arab Emirates, United Arab Emirates
Job Description
:Role: Senior Customer Service OfficerLocation: Abu DhabiRole Purpose:
- Deliver excellent customer service in accordance with agreed standards.
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
- Positive customer feedback
- Ensure customer queries are resolved with agreed TAT
- Deliver professionalism when dealing with customers and other departments
- Customer service skills to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem-solving skills
- Excellent communication skills
- Excellent decision-making skills
- 2 years\' experience
- Previous banking experience in similar role
- Knowledge of regulated financial services and banking industries
- Detailed understanding of asset product
- In depth understanding of the internal process, procedures and internal systems
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Job Detail
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Job IdJD1761895
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned