Job Description

We are a Catering company in Dubai, Alquoz and we are looking for a Senior Customer Support Specialist to provide the highest level of customer support while using our services.

Senior Customer Support Specialist will be responsible for solving customer queries, recommend solutions, and guide product or platform users through features and functionalities.

Ultimately, you will be a trusted person of the reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Roles and responsibilities

Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner; Identify customer needs and help customers use specific features; Builds and maintains long term relationship with the customer, internal operational and sales team; Act as a bridge between technical support team and clients to improve the understanding and enhance the communication; Monitor customer complaints and follow up with them to ensure their technical issues are resolved, Assist with departmental process improvements and advise on areas that do not meet customer expectations; Performs other position related duties as specified by management.

Qualifications and requirements.

At least 2 years of work experience as a Senior Customer Support Specialist or similar CS role in catering or event management in UAE

Passionate about providing the exceptional customer experience.

Leadership capabilities and/or handling problematic customer service situations;

Excellent communication and problem-solving skills;

Fluent written and verbal communication skills in English language;

Multi-tasking abilities;

Patience when handling tough cases.

Salary: 4000-4500 (based on previous experience and skills.)

Male/Female

Age 35 or less

Indians Preferred

Job Types: Full-time, Permanent

Pay: Up to AED4,500.00 per month