Sphere combines global expertise and local insight to help people and companies turn their ambitious goals into reality. At Sphere, we put people first and strive to be a changemaker by building a better future through innovation and technology. Sphere is helping a known multinational company to innovate and bring new platforms to market and is looking for a Senior Cloud Systems Engineer who will join our team.Location: UAE, Sharjah
Type: Contract
Start Date: ASAPResponsibilities include but are not limited to:

• Administer the Microsoft Azure cloud platform, overseeing IaaS, PaaS, and SaaS solutions, including provisioning, deployment, backups, patching, and upgrades, leveraging automation for efficiency.
• Manage the Office 365 ecosystem, including Microsoft Licensing, Exchange Online, Teams, SharePoint Online, and OneDrive, employing automation tools where possible.
• Oversee communication and collaboration tools such as Teams, Zoom, and Webex, integrating automation for streamlined operations.
• Administer Active Directory (both on-prem and Azure), ensuring connectivity, managing group policies, and server maintenance with an emphasis on automating routine tasks.
• Collaborate with Senior Systems Engineers, offering administrative support and automating routine tasks for DNS, DHCP, SharePoint, file servers, Azure, Office365, video conferencing, and backups.
• Manage and deploy Intune MDM & MAM policies, utilizing automation for policy application and updates.
• Coordinate with PBX system vendors to maintain telephony services, including managing SIP trunks with automation tools for efficiency.
• Provide IT support to users, handling escalated support requests and leveraging automation in the IT ticketing system for tracking and resolution per SLAs.
• Act as an escalation point for user support engineers, introducing automation for common issues.
• Install and configure server applications, incorporating automation scripts for efficient deployment.
• Work with vendors to identify and implement technologies that enhance IT services, focusing on automation solutions.
• Implement innovative solutions and technologies, prioritizing automation to enhance user experience and streamline operations.
• Ensure security measures are automated where possible, maintaining up-to-date software and hardware, and addressing vulnerabilities efficiently.
• Proactively identify and address potential issues with automation tools, enhancing user satisfaction and minimizing downtime.
• Report frequently/daily to Manager, IT Infrastructure, Director, IT, and User Support Engineers; occasional interaction with Directors, Executive Management, and end users.

Requirements:

• Bachelors degree in computer science, Information Technology, Engineering, or a related field.
• 5-7 years of relevant experience in IT, with at least 3-5 years specifically focused on cloud technologies and infrastructure management.
• Proven experience with automation, security, and DevOps practices.
• Proficiency in managing Active Directory, Office 365, and Backups.
• Experience with IT service management (ITSM) frameworks such as ITIL.
• Excellent communication and customer service skills.
• Advanced degrees (e.g., Master's, certifications) in cloud computing platforms (Azure) are highly desirable.
• Driving license and own car are an advantage.

Sphere offers a competitive and rewarding salary and benefits package, as well as an intellectually and creatively stimulating work environment, flexibility, and unique international travel opportunities.

Sphere Partners